* Please be extremely careful using either of these methods* 

As soon as you notice your candle beginning to sink in the centre, you can try one of these tricks for restoring your candle. The method you use to repair your candle will depend on how serious the tunning has become.  

• Using a hairdryer or heat gun – A speedy way to remove the memory ring from your candle is to heat the wax with a hairdryer or heat gun gently. Hold the airflow of heat carefully over the top of the candle until the top layer of wax has melted and smoothed. Next time you light the candle, allow the wax pool to reach the candle’s edges as described for the ideal initial burn. This method works if the tunnelling is only a few millimetres deep.  

• The Foil Method – This is an easy way to repair tunnelling and must happen with care. Wrap a layer of aluminium foil around the top of the candle and make a hole in the top for the wick to burn. The heat contained in the foil allows the wax to melt around the edges of the jar. The process can take up to 1 hour to complete. When removing the foil, do so with care as it may be hot.  

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When adjusting the wax melt pool like this, you must ensure that you have not caused the wick to drown. For example, if the wick was trimmed, you may need to carefully reduce the melted top layer of wax by placing a piece of paper towel gently into the wax to remove some of this excess wax from drowning the wick. 

To ensure a long-lasting candle, you should trim the wick to 6-8mm before you relight your candle. Trimming the wick can also help minimize soot and prevent mushrooming of the wick.  

When trimming, always extinguish the flame, let the candle cool down to room temperature, remove any wick debris, and cut the wick before relighting. Your candles wick should be trimmed every time before it is relit.  

Our Wick Utensils come separately or in handy kits, which include wick positioners purchase HERE. 

Cotton wicks will either mushroom or droop over when burning over a few hours and may require repositioning. Left in a draft or burning too long, the wick may cause some soot to collect inside the container or an uneven melt pool. If this happens, extinguish your candle, wait for it to cool, wipe off the carbon marks with a clean cloth or paper towel, trim and reposition the wick if needed and relight. 

​Remember to continually check the position of your wick to keep it centred, which will prevent the glass from being exposed to excessive heat from the wick flame and ensure minimal tunnelling. 

Using a candle snuffer to extinguish a candle will help prevent the wick from moving and wax from spilling. A candle snuffer can also assist in maximizing burn times for your candles.   

We recommend that once there is less than 15mm of wax remaining at the base of the jar, you discontinue using the candle. The heat from the flame can cause damage to the jar and heat the surface your candle is sitting on. 

Candle waxes and essential oil fragrances are sensitive to both temperature and light. Due to our premium soy wax melting at lower temperatures to ensure optimal preservation of essential oil properties and our blends, it is even more important that your candles are stored below 25°C in a cool, dark area, away from heat sources and sunlight. The wax in candles can darken over time. However, sunlight can also impact the colour of the wax. Keeping your candles in a cool, dry place away from direct sunlight will also help protect your candles from discolouration, sweating and losing their scent.  

When positioning your candle in a location exposed to the sun or harsh heat, keep this in mind.

If you accidentally spill candle wax, leave the wax to harden as it becomes easier to remove. Cover the wax with paper towel, and gently press with an iron on low heat. The spilt wax should melt and absorb into the paper. 

 We advise discontinuing the use of candles when less than 15mm of wax is left in the jar to avoid damage.  

To avoid the remaining wax going to waste, we recommend using the wax as wax melts. Turning the leftover wax into wax melts is relatively easy.  The candle can be placed into your freezer, and the wax should shrink, making it easier to remove from the jar and added to a wax melt burner.  

To remove leftover wax from the jar, simply wipe with paper towel and wash the jar with warm soapy water. The jar can now be repurposed or recycled.  

*Please do not dispose of leftover wax down the sink due to the essential oils used in our candles.

Wick length 

One of the most common questions we get asked relates to trouble relighting wood wick candles. Usually, this results from tunnelling and trimming the wick can solve the issue.  

Unlike cotton wicks, wood wicks should be approximately 3-5mm. A shorter wick produces a better flame. A longer wick will not pull the wax to the flame and can quickly result in the candle’s self-extinguishing. 

When trimming the wick, ensure the removal of burnt wood as this will impact future burns.  

Light your wood wick correctly 

The best way to light a wooden wick is to tilt the candle, as you would after lighting a match, letting the flame draw across the length of the wick.   

Get it right on the first burn  

As with any candle, the first burn is the most important. Allow the candle sufficient burn time to develop a wax pool across the entirety of the candle. The first burn can take several hours, depending on the diameter of your candle.  

How to fix a candle that is tunnelling 

To avoid tunnelling, allow your candle to burn long enough for the wax to melt across the entirety of your candle.  

If tunnelling does occur, one of the above methods could be used. To ensure your wick doesn’t drown after this, the simplest way to fix the issue is to use paper towel to soak up excess wax. However, depending on how far the tunnelling has progressed, you may need to repeat this process several times to expose enough wick.